We are committed to respecting your privacy. In keeping with that commitment, we are providing you with details of what we collect and the steps we take to protect your privacy. If you have any questions, please feel free to call or email us.
Your information will not be sold, rented, disclosed, or loaned. Any information you provide will be used in conducting business with you, and to ensure you have the fastest and best possible experience. Every employee of RealTime Ops is under strict non-disclosure policies, and will not share you information with an outside party that you have non consented to.
You may expect technical issues which our customer service may discuss with suppliers. We do this to address your issues quickly and to mitigate future issues. These discussions are also protected by non-disclosure agreements, and will only be had with suppliers and manufacturers who have complied with our Non-Disclosure policy and signed the appropriate NDA (non-disclosure agreement) documents.
You are automatically placed on our mailing list when you submit an application. In addition to receiving our mailings, you may also receive special offers from time-to-time from RealTime Ops. To remove your name from our mailing list, please submit your email address to our mailing list removal page.
Your ordering information is stored on an encrypted site and secured server, and at a secured facility. To process and ship your order, we need your name, phone number, billing address, shipping address, and e-mail address. This information is stored on our secure servers to allow us to process subsequent orders more quickly.
We respect your right to privacy, and we want to earn your trust and future business!
What information do we collect?
- Visit our Website
- Register an account
- Purchase a product
- Enter a contest
- Apply for a promotion
- Respond to a survey
- Reply to our marketing communications
- or use certain other site features
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have exclusive access rights to such systems. All such persons are required to keep all such information confidential. When you place orders or access your data, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information we provide unless it's to help us conduct and improve our business. You can choose to have your computer warn you each time cookies are sent, or you can choose to turn off all cookies. You do this through your browser (ex: Google Chrome, Firefox, or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
As described in the previous section, we share data for analysis. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, we may provide non-personally identifiable visitor information to other parties for marketing, advertising, or other uses.
Voluntary contact form submission data
By filling out a contact request form on any part of our website, you agree to receive our marketing and sales communications. You may revoke this right at any time in writing by emailing [email protected] RTO will never use your email address to SPAM you or otherwise abuse your contact information. We use the information you submit to provide you with information relevant to the topics of which your original form submission suggests you have an interest. You may change your interest settings through the "manage subscription" found at the bottom of any email communication you receive from our automated email systems.
How can you opt-out, remove or modify information you have provided to us?
To modify your email subscriptions, please let us know by modifying your preferences in the “manage subscription” section of any email communication you receive from us. Please note that due to email production schedules, you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction to service that transaction and for legally required record-keeping for government and tax authorities.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only